Certificate: Call Center

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Undergraduate Online School Recommendations posted 01/02/2008

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Course Title:	Certificate: Call Center
Description:	This five-course executive level program is designed to help call center industry professionals to better understand the theories and methodologies behind successful management of customer contact centers. Call center leadership, strategic development and process evaluation strategies are primary areas of focus. Practical knowledge is gained through class lectures, web-based research, focused discussions and group exercises.
Category:	Business, Customer Service Programs
School:	University of Phoenix
Format:	Online
Campus:	Yes
Accreditation:	Higher Learning Commission; North Central Association of Colleges and Schools; Commission on Collegiate Nursing Education; Council for Accreditation of Counseling and Related Educational Programs; Private Post-Secondary Education Commission.
Degree Level:	Coursework
Cost:	$300 to $692 per credit hour
Language:	English
Address:	University of Phoenix 3157 E. Elwood Street Phoenix, AZ 85034 Phone: 800-492-6552 Toll Free: 800-366-9699

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