Certificate: Call Center
| Course Title: | Certificate: Call Center |
| Description: | This five-course executive level program is designed to help call center industry professionals to better understand the theories and methodologies behind successful management of customer contact centers. Call center leadership, strategic development and process evaluation strategies are primary areas of focus. Practical knowledge is gained through class lectures, web-based research, focused discussions and group exercises.
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| Category: | Business Courses, Customer Service Courses |
| School: | University of Phoenix |
| Format: | Online |
| Campus: | Yes |
| Accreditation: | Higher Learning Commission; North Central Association of Colleges and Schools; Commission on Collegiate Nursing Education; Council for Accreditation of Counseling and Related Educational Programs; Private Post-Secondary Education Commission. |
| Degree Level: | Coursework |
| Cost: | $300 to $692 per credit hour |
| Language: | English |
| Address: | University of Phoenix
3157 E. Elwood Street
Phoenix, AZ 85034
Phone: 800-492-6552
Toll Free: 800-366-9699 |
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