Customer Service
The automation and technology of modern business will never replace the need companies have for experienced customer service representatives. The friendly voice of a customer service representative is what people want to hear when they call with questions, or to place an order, and companies will always be looking for qualified candidates with experience and training. According to the U.S. Dept. of Labor, job prospects are very good for customer service reps, with more job openings expected than people to fill them.
Training Needed for the Job
Many customer service positions require the applicant only have a high school diploma. Most companies elect to conduct their own internal customer service training. However, an increasing number of companies are looking for a more skilled workforce. Having a degree can help assure you have the best job prospects. Management or supervisor positions in customer service will also generally require a degree. Employers will be looking for workers with computer skills and excellent communication skills. Additionally, those with foreign language skills will have better job opportunities as many companies are attempting to offer service in multiple languages.
Earnings Information
Most customer service positions are entry-level jobs and as such the pay can be low. In May 2004 the U.S. Dept. of Labor reported median earnings of $27,020. However, earnings can vary widely on industry and experience level. With training or a degree you can earn more. The top 10% of wage earners in customer service took home more than $40,000, and management positions can pay more.
